Frequently Asked Questions
1. General Questions
Q: What is BD Smart Fashion?
A: BD Smart Fashion is a Bangladesh-based garment manufacturer and wholesale apparel exporter. We specialize in supplying men’s, women’s, and children’s clothing globally, with a focus on quality, affordability, and reliable delivery.
Q: Do you supply internationally or only in Bangladesh?
A: We export worldwide. Whether you’re in the US, Europe, Asia, or elsewhere, we can ship your bulk orders globally.
Q: What is your minimum order quantity (MOQ)?
A: We accept low MOQs. Our minimum is 360 pieces per style, but you are welcome to order more depending on your needs.
2. Products & Quality
Q: What types of garments do you produce?
A: We manufacture a wide range of apparel including T-shirts, polos, sweatshirts, hoodies, sweaters, trousers, tracksuits, swimwear, and caps, for men, women, and children.
Q: How do you ensure quality?
A: Each item goes through stringent quality control checks at multiple stages: fabric inspection, in-line checks during stitching, and final inspection before shipment. We aim to meet international standards and each order is reviewed before dispatch.
Q: Can I request samples before placing bulk orders?
A: Yes. We provide pre-production or prototype samples so you can assess fabric, fit, and finish. Sample cost and shipping are generally borne by the buyer (to be deducted or credited back in the full production order, depending on agreement).
3. Ordering & Payment
Q: How do I place an order?
A: To place an order, you can:
Contact us via email or contact form with your design details, quantity, sizes, and preferred delivery timeline.
We’ll send you a proforma invoice.
Upon payment of deposit (or full amount, depending on agreement), we start production.
Q: What payment methods do you accept?
A: We accept bank transfers (T/T), WU, Revolt, Ria, Tap Tap, Bank to Bank, or other agreed methods depending on your location. For large orders, wire transfers are preferred for security and lower costs.
Q: Do you accept partial payments or deposits?
A: Yes. Standard practice is to collect a deposit of 50% before production, and the balance prior to shipment or upon completion. Exact terms depend on the order size and mutual agreement.
4. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. For bulk wholesale orders, we offer free shipping. Please check with us whether “free shipping” includes all destinations or if any customs, import duties, or local charges apply in your country.
Q: What shipping methods do you use?
A: We ship via sea freight, air freight, or courier (DHL, FedEx, UPS) depending on the order size, urgency, and destination.
Q: What is the typical lead time?
A: Lead time varies based on order volume, complexity, and destination. A rough guideline:
Sample / prototype: 7–14 days
Bulk production: 20–45 days (or more, depending on scale)
Shipping time: depends on mode (air: shorter, sea: may take weeks)
We’ll provide you with an estimated timeline when you place the order.
5. Returns, Replacements & Defects
Q: What is your returns policy?
A: Because we deal with wholesale quantities and custom orders, we have no return policy. We strongly inspect goods before shipping. If there is a manufacturing defect or mismatch with agreed specifications, contact us immediately with supporting photos or evidence.
Q: What constitutes a “defect” vs acceptable variance?
A: Minor color variation (within permissible tolerance), minor stitching anomalies, or small size tolerances are generally considered acceptable within industry standards. Major defects—such as wrong fabric, incorrect size, functional issues—are grounds for replacement or credit, provided you notify us within the agreed timeframe after receipt.
Q: How do I report a defect or problem?
A: Email us with your order number, photos showing the issue, a description of the problem, and how many pieces are affected. We will review and propose a solution (replacement, partial refund, credit toward future orders) based on the case.
6. Customization & Branding
Q: Can you customize garments with my designs / logos?
A: Absolutely. You can send us your design files (vector formats preferred) for printing, embroidery, or labels. We’ll produce a sample mockup for your approval before bulk production.
Q: Do you help with packaging and labeling?
A: Yes. We offer custom packaging, hang tags, swing tags, custom labels, polybags, and more per your branding requirements (additional cost may apply).
7. After-Sales & Support
Q: How do I contact support for inquiries or order status?
A: You can reach us via our Contact Us page, email, or through our support hotline. We also offer live chat on our website for faster responses (when available).
Q: Do you provide order tracking?
A: Yes. Once your order has shipped, we will share tracking details or Bill of Lading (B/L) or Airway Bill (AWB) depending on shipping mode.
Q: How do we handle custom duties, taxes, and import fees?
A: Import duties, local taxes, and customs clearance are the responsibility of the buyer unless otherwise agreed. We recommend checking local import regulations in your country.
8. Sustainability & Ethical Practices
Q: Are your products made following ethical and sustainable practices?
A: Yes. At BD Smart Fashion, we prioritize ethical manufacturing. Our factories follow fair labor practices, and we aim to use eco-friendly fabrics and processes wherever possible. We are committed to reducing waste, saving energy, and maintaining safe working conditions for all employees.